Guarantee & ReplacementAs part of our on-going effort to ensure that we remain the industry leader in consumer convenience, we have introduced a new “hassle-free” warranty policy for our consumers that have defective merchandise. In order to make a return, you will just need to go through the following three (3) easy steps:
1-year warranty: applies to all JOPEN items
10-year replacement guarantee: Vanity product line only
All shipments originating at California Exotic Novelties are FOB Origin, and the customer assumes full responsibilty for the shipment once the carrier has loaded the freight. For any damaged shipment, please submit a claim with your freight provider.
All shipments are customer routed, which means we will ship your merchandise as requested using your carrier of choice. For small shipments (less than 250 lbs), provide your UPS, FEDX, or DHL account number and we will ship according to your instructions. For LTL shipments, please provide carrier information and we will schedule the pickup of your merchandise for delivery!