Vr1 Vr2 Vr3 Vr4.5
Vr5 Vr6 Vr6.5 Vr7
Vr9 Vr10 Vr10.5 Vr11
Vr12 Vr15 Vr16 Vr17
Vs4.5 Vs6 Vs18 Vs19
Virgo Skye Leia Vela Comet II
Ceres Original Ceres Lace Ceres G Spot Ceres Rabbit
Charms Plush Charms Velvet Charms Lace Charms Silk Charms Curve Charms Plush
Mini Stella I Mini Stella II Stella II Stella III
Aries Halo Ela Pyxis Nyx Io
one two three
four five six seven
eight nine sixteen seventeen
L1 L2 L2.5 L3 L3.5
L4 L4.5 L5 L6 L7
L9 L10L10 L11L11 L12L12 L13
L15 L16L16 L17L17 L18L18 L19
Elevate™ Excite™ Satisfy™ Strength™
Gratify™ Satin™ Lavish™
Relaxer™ Renew™ Indulgence™ Soothe™

Customer Service

Guarantee & Replacement

As part of our on-going effort to ensure that we remain the industry leader in consumer convenience, we have introduced a new “hassle-free” warranty policy for our consumers that have defective merchandise. In order to make a return, you will just need to go through the following three (3) easy steps:

  1. Register your product at www.vibewarranty.com.
  2. Enclose a copy of your purchase receipt and Warranty Request Form with your defective item
  3. Ship the product back to us at our Vibetronics PO box (listed here). We will replace the defective item within 2 weeks upon receipt.

1-year warranty: applies to all JOPEN items
10-year replacement guarantee: Vanity product line only

Damaged Shipments

All shipments originating at California Exotic Novelties are FOB Origin, and the customer assumes full responsibilty for the shipment once the carrier has loaded the freight.  For any damaged shipment, please submit a claim with your freight provider.


Shipping Options

All shipments are customer routed, which means we will ship your merchandise as requested using your carrier of choice. For small shipments (less than 250 lbs), provide your UPS, FEDX, or DHL account number and we will ship according to your instructions. For LTL shipments, please provide carrier information and we will schedule the pickup of your merchandise for delivery!